Operations Manager (FBM & Delivery Operations)

Location: Kuwait Job Summary We are looking for an experienced Operations Manager to lead and oversee both Food & Beverage Management (FBM) and Delivery Operations Teams. The successful candidate will be responsible for managing restaurant operations, delivery performance, customer satisfaction, fleet efficiency, and overall business profitability. Key Responsibilities • Manage daily operations of restaurants, kitchens, and delivery teams. • Ensure smooth coordination between FBM and delivery operations. • Monitor KPIs including sales, delivery times, customer satisfaction, and operational costs. • Lead restaurant managers, supervisors, dispatchers, and delivery riders. • Develop and implement operational strategies to improve efficiency and productivity. • Manage staffing, scheduling, recruitment, and training programs. • Ensure compliance with food safety, health, and company standards. • Monitor fleet utilization, rider performance, and delivery service quality. • Handle customer complaints and implement corrective actions. • Control budgets, inventory, and operational expenses. • Prepare operational reports and provide recommendations to senior management. Requirements • Minimum 5 years of experience in Food & Beverage and Delivery Operations Management. • Strong background in restaurant operations and last-mile delivery services. • Excellent leadership, communication, and organizational skills. • Experience managing large teams and multiple locations. • Strong analytical and problem-solving abilities. • Proficiency in Microsoft Office and operational management systems. • Valid Kuwait driving license is an advantage. Benefits • Attractive salary package. • Career growth opportunities. • Company benefits as per Kuwait Labor Law. Interested candidates can send their CV to: alhazemexpress@gmail.com